Job Description

Rooms Division Manager | Vibe Hotel Sydney | Lead the heartbeat of the hotel.

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At Vibe Hotel Sydney, we do things differently. We create memorable guest experiences by bringing energy, personality and genuine hospitality to every interaction. We're looking for a hands-on, commercially savvy Rooms Division Manager who can inspire teams, deliver exceptional guest experiences, and drive operational performance across one of Sydney's most vibrant hotels.

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About the Role

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As the Rooms Division Manager, you'll be responsible for the strategic and day-to-day leadership of the rooms department while also liaising with the broader hotel team to deliver operational excellence, outstanding guest satisfaction, strong financial performance and an engaged, high-performing team culture.

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Key Responsibilities

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Guest Experience & Operations

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- Lead Front Office, Housekeeping, Reservations and Maintenance operations.
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- Drive exceptional guest experiences and service excellence acro
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- Manage guest feedback and online reputation to maximise satisfaction and loyalty.
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Commercial & Financial Leadership

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- Optimise room inventory, occupancy and revenue performance.
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- Drive operational efficiencies and cost control initiatives.
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- Analyse performance data and implement continuous improvement strategies.
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People Leadership

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- Lead, coach and develop high-performing teams.
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- Foster an engaged, accountable and service-focused culture.
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- Support team development, retention and performance outcomes.
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Hotel Leadership

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- Partner with the General Manager to deliver hotel objectives.
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- Lead operational projects and business improvement initiatives.
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- Build strong relationships with internal and external stakeholders.
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About You

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You're a passionate hospitality leader who thrives in a fast-paced hotel environment and leads from the front.

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You'll bring:

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- Proven leadership experience in hotel rooms operations.
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- Strong knowledge of Front Office, Housekeeping and Reservations.
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- Commercially minded with experience managing budgets, labour and performance targets.
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- Passionate about delivering exceptional guest experiences.
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- Proven ability to lead, coach and develop high-performing teams.
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- Strong communication, problem-solving and stakeholder management skills.
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- Hands-on leadership style with experience using hotel PMS and revenue systems.
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- Commitment to operational excellence, compliance and workplace safety.
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- Unrestricted Australian working rights with no sponsorship requirement.
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Why TFE Hotels?

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At TFE Hotels, we believe in creating experiences people love, including for our own teams.

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We give our people the freedom to be themselves, the support to grow their careers, and the prospect to make a real impact.

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You'll enjoy:

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- Exclusive Team Member Advantages - Access generous discounts on hotel stays, dining, entertainment, travel and everyday purchases.
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- Wellbeing & Flexibility - Flexible work practices and leave options that help you balance work and life.
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- Learn, Grow & Progress - Through ACADEME and Genie, you'll have access to learning programs, career pathways and development opportunities designed to help you achieve your goals.
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- Global Career Opportunities - Be part of a growing international hospitality business with opportunities to learn, connect and develop across our global network.
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- A Culture That Puts People First - Join a collaborative, down-to-earth team where your ideas are valued, your contributions are recognised, and your career can thrive.
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A place to belong. A place to grow. A place to go further.

📌 Reception Rooms Division Manager (New South Wales)
🏢 TFE Hotels
📍 New South Wales