Accenture in Melbourne is seeking a Process Design Lead to design, standardize and mature ITIL-aligned ITSM processes across complex enterprise environments. You will lead the architecture of enterprise Service Design packages, defining acceptance criteria and transition frameworks for current and modified applications.
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Additionally, you will define CMDB data standards, govern CI relationships, and partner with ITOM and asset teams to embed changes into release pipelines.
📌 ITSM Process Design Lead | ServiceNow & CMDB Architect (Victoria)
🏢 Accenture
📍 Victoria
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