About us

Mountain Trail RV (MTRV) is an Australian leading off-road caravan manufacturer. For over 20 years, we have proudly manufactured our caravans in Albury, building a strong reputation for quality workmanship and exceptional customer service.

About the Role

We are seeking an experienced and organised Administrator to join the team at Mountain Trail RV in Southport, QLD. This is a full-time position that plays a vital role in supporting the smooth operation of our sales and client services functions. As Administrator, you will be the backbone of our office operations, managing administrative tasks, coordinating with clients and sales team members, and ensuring that all processes run efficiently. This role is essential to maintaining our high standards of customer service and operational excellence.

What you'll be doing

- Serve as the primary point of contact for Mountain Trail RV customers across all channels (in-house, email, and telephone).

- Professionally greet and assist visitors to the Southport showroom.

- Triage incoming calls and efficiently direct them to the appropriate team members.

- Maintain the Southport showroom presentation, ensuring general cleanliness, indoor plant care, and display styling meet brand standards.

- Monitor customer feedback and proactively assist in escalating any issues to management.

- Coordinate and book sales appointments for the Southport showroom and service bookings for both MTRV locations.

- Complete registration administration and provide reliable secondary coverage for the sales team during vehicle handovers.

- Provide secondary coverage for sales enquiries during key industry show periods.

- Provide ad-hoc assistance with Caravan Show preparation and execution.

- Accurately manage, track,



and update records for after-sales service, manufacturer/supplier warranties, and insurance claims.

- Coordinate the ordering, tracking, and delivery of parts and accessories.

- Liaise closely with service technicians, workshop staff, and third-party repairers to ensure timely service and repair completion.

- Handle daily invoicing, purchase order raising, and account reconciliations to ensure efficient transaction processing.

- Oversee monthly service and warranty reporting for the Southport location.

- Manage general office duties on an ad-hoc basis, including office supply ordering and incoming/outgoing mail.

Skills and Experience

- Experience: Proven track record in a customer-facing administrative role (experience within a manufacturing industry is highly desirable).

- Communication Skills: Exceptional verbal and written communication skills with the ability to de-escalate frustrated customers and find win-win solutions.

- Tech Savvy: Practical working knowledge of the Microsoft Office Suite and CRM platforms (or a strong willingness and ability to learn new systems).

- Key Attributes: High attention to detail, solid organisational skills, a collaborative team-player mindset, and a professional, confident manner.

- Qualifications: Formal qualifications are not required; we value your practical experience, growth mindset, and dedication to safe work practices.

- Industry Knowledge: Prior exposure to parts ordering, warranty claims, and insurance processes is a major plus.

Join Our Team

MTRV is excited about the future, and we are looking for an organised, detail-oriented skilled with strong administrative skills and a commitment to excellent customer service to join our team and contribute to the continued growth of our business.

📌 Administrator (Gold Coast)
🏢 Mountain Trail
📍 Gold Coast