Customer Service Officer – Cairns Airport

Join the Aus Flight Handling team and build your career in aviation at Cairns Airport.

Part Time - 15-20 Hours per week.

Are you looking for an exciting opportunity to begin or further develop your career in aviation? Aus Flight Handling is looking for a motivated and customer-focused Customer Service Officer to join our close-knit team at Cairns Airport.

Our Cairns team provides ground handling services for Rex Airlines, NJE and Hevilift International, offering a diverse and energetic working environment where no two days are the same.

This role will initially focus on learning and confidently performing all Customer Service Officer duties. Once you have successfully completed your training and are competent in the role, there will be opportunities to further develop your skills by undertaking training in ramp operations.

This provides the opportunity to gain experience working across a variety of aircraft, including the Saab 340, Dash 8 Q400 and ATR aircraft.

Full training is provided, making this a great opportunity for someone looking to develop a long-term career in the aviation industry.

About You

- Have a strong focus on delivering excellent customer service

- Hold a current unrestricted driver's licence

- Have basic computer skills and the ability to learn new systems

- Available to work rotating shifts, including mornings, afternoons, nights, weekends and public holidays

- Able to obtain and maintain an ASIC (background check required)

- Able to pass Drug & Alcohol testing

- Reliable, professional and able to work well as part of a small team

- Safety-focused and willing to follow operational procedures

- Have a willingness to learn, develop new skills and take on additional responsibilities

- Interested in progressing into ramp operations following successful completion of Customer Service training

Why Join Us?

- Full training provided





- Opportunity to develop your skills across both Customer Service and Ramp Operations

- Gain experience working with multiple airlines and aircraft types

- Uniform supplied

- Supportive and friendly small-team environment

- Opportunities to develop and build a long-term career in aviation

- Work with a growing Australian ground handling company operating across 17 airport locations with 300+ team members

Apply Today!

If you are passionate about customer service, enjoy working as part of a team and are looking for an opportunity to develop a career in aviation, we would love to hear from you.

Interviews are commencing immediately, so don't miss your opportunity to join the Aus Flight Handling Cairns team!

We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our management philosophy is simple – “To have a work environment that enables staff to succeed in their position and to be a company that encourages all staff to take responsibility and ownership for their role, therefore helping them to achieve more satisfaction from their job, which will lead to a better working environment for all”.

Equal Employment Opportunity Statement:

Aus Flight Handling as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment will be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply. All Applicants must pass a pre-employment medical and drug and alcohol test. For aviation certification, all applicants must undergo a State and Federal Police and ASIO background check.

📌 Cairns Airport - Customer Service / Baggage Handling
🏢 Aus Flight Handling
📍 Cairns