Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About the role:

At Plenti, you’ll join a growing fintech where customer support is about more than answering questions. You’ll be trusted to solve problems, build relationships, share customer insights and play a genuine role in improving the way we do things.

This is a career building opportunity with strong development potential. You’ll gain hands on experience across customer experience and financial services, learn from a supportive team, and build the skills and confidence to take the next step in your career.

As a Customer Support Specialist, you’ll be one of the first people our customers turn to. You’ll support them across phone, chat and email, making every interaction clear, positive and helpful.

Key responsibilities:

- Be the first point of contact for customer enquiries, providing prompt,



accurate and professional support across phone, chat and email

- Listen with empathy and take ownership of customer questions and issues from start to finish

- Troubleshoot problems, find practical solutions and escalate more complex matters when needed

- Develop a strong understanding of Plenti’s products, services and policies so you can confidently guide customers

- Work closely with your teammates, sharing knowledge and ideas to continually improve how we support our customers

- Turn customer feedback into insights that help our teams improve products, processes and the overall customer experience

About you:

- Experience in a fast paced customer facing environments such as: hospitality, retail, customer service, contact centres or financial services

- Excellent verbal and written communication skills and the ability to explain information simply and clearly

- A natural customer first mindset, with empathy, patience and confidence handling challenging situations

- Strong problem solving skills and the ability to stay calm and detail focused in a fast paced environment

- Confidence learning new systems, technology and digital tools

- A willingness to learn, take feedback and continuously develop

Why Plenti?

- Grow with a dynamic, evolving fintech where there’s always something new to learn and opportunities to develop your skills and career





- Make a real impact through your customer interactions, with your feedback and ideas helping shape better products, processes and experiences

- Learn from great people in a collaborative and supportive team that values your ideas, invests in your development and wants to see you succeed

- If you’re energetic, curious and passionate about helping people, and you’re looking for a role where you can learn, grow and make a difference, we’d love to hear from you!

If you’re ready to bring energy, empathy, and a solutions mindset to a team that values great service — we’d love to hear from you!

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer versatile working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I; initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

📌 Customer Support Specialist (Adelaide)
🏢 Plenti
📍 Adelaide