Location Profile

South Oakleigh College is a co-educational secondary school located in the South Eastern suburbs of Melbourne. The College is one of the participating schools of the Oakleigh Education Precinct, which is a Victorian Government¿s long-term project to improve educational outcomes in Oakleigh and surrounding areas.

Our values: High Expectations, Respect, Responsibility, Resilience, Teamwork and our mission statement providing opportunities for the future and a sense of belonging underpin the Colleges commitment to facilitating a safe and secure environment for all students where they can pursue academic excellence, achieve personal growth and graduate as responsible and resourceful young adults.

The College serves a diverse and multicultural community, providing supportive and stimulating environment for staff and students with impressive facilities and extensive grounds. We foster mutual respect, co-operation, personal responsibility and a growth mindset that values feedback, effort and resilience. The Colleges highly professional and motivated staff work collaboratively to ensure student welfare needs are met and high expectations are established and pursued.

The College is committed to providing students learning opportunities which develop a broad range of knowledge, skills and values will enhance their lives and empower them to critically contribute to society and equip them for further education and work in a changing world.

Selection Criteria

KSC 1 - Demonstrated high-level communication skills and a capacity to support non-technical staff, students, and families.

KSC 2 - Proven ability to adapt, work collaboratively, and remain organised during high-pressure or high-demand periods.

KSC 3 - Commitment to continuous professional learning and keeping up to date with current technologies.

KSC 4 - Demonstrated technical knowledge and experience in IT support, Windows and Apple devices, Microsoft 365, printing and basic networking, in a school environment.

Role

The Level 1 IT Support Technician is the first point of contact for day-to-day technical support across the College for students, keeping student devices, software and school platforms running reliably. Working within the College's IT team, the technician logs,



triages and resolves routine support requests, and escalates more complex or infrastructure-level issues to the College's IT Manager.

Responsibilities

- Attend to day-to-day IT support requests from students; escalate complex or infrastructure issues as required.
- Provide first-level support and administration for Compass and other school platforms, account setup, and basic configuration.
- Provide support with printers and photocopiers
- Set up, image, deploy and maintain staff and student devices using Intune (Windows and, where applicable, Apple), including BYOD support.
- Support Microsoft 365 accounts and passwords, printing (PaperCut), classroom AV/projectors, and general peripheral issues.
- Assist with user-level network connectivity troubleshooting.
- Maintain accurate asset and support records in the College's documentation/asset systems.
- Contribute to a positive, service-oriented, and child-protected IT team.
- Coordination of warranty/insurance repairs for students¿ devices through our service partner.
- Assist in the coordination of Teacher Notebook Program
- Undertake other duties relevant to the classification level as requested by the IT Manager

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of protected, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces.



It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via *******@education.vic.gov.au

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-safe-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Conditions of Employment

- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

📌 IT Technician (Melbourne)
🏢 Department of Education Victoria
📍 Melbourne