Company Description Brisbane Airport Hotels Group represents Pullman, Novotel, Ibis, and the Brisbane Airport Conference Centre, offering a diverse range of accommodation and event options for travelers and corporate guests. Located at Brisbane Airport in Queensland, the group operates multiple F&B; outlets, including restaurants, bars, in-room dining, and conference facilities. Team members work in a fast-paced environment that focuses on guest satisfaction, operational efficiency, and high service standards. The group provides opportunities to grow across different brands, venues, and service styles, making it an engaging workplace for hospitality professionals.

As Director of Rooms you will oversee the Front Office operations in ibis hotel and Pullman Hotel, Brisbane Airport. You will ensure seamless coordination between Housekeeping, Maintenance, Front Office and Reservations to ensure the guest has a memorable experience.

Reporting to the Chief Operating Officer and part of the Executive Team, you will be a seasoned hotelier, with a strong background in rooms division, guest experience and customer service.

Key Responsibilities Include:

- Providing leadership, mentorship & training to Front Office Managers and the teams across both hotels.

- Provide operational support throughout the hotels when required.

- Working closely with the Director of Operations, Executive Housekeeper, Maintenance Manager and Reservations Manager.

- Assisting with the development, centralisation and standardisation of core processes, systems, contracts, and standards.

- Actively managing payroll, rostering, and staff development.

- Offer solid focus on recruitment, on boarding & training and team development.





- Creating and supporting a great culture within the front office teams in line with Hotel Groups values.

- Supporting the health, wellbeing and development of the existing team and actively growing a team for the future.

- Strong organisational and operational skills and must be a natural leader.

To be successful in this role you should demonstrate:

- Previous experience in a similar role is highly regarded.

- Outstanding communication skills and impeccable personal presentation.

- Have previous demonstrated experience in motivating, training and engaging a team of guest service professionals.

- Design and implement innovative processes and procedures to ensure outstanding guest service.

- Hands on leader that will foster learning and career progression.

- Effective communication skills with hotel staff, management and suppliers.

- Have a sound understanding of Opera Cloud property management system or equivalent.

- Understanding emergency response procedures & compliance

- Versatile working hours including the ability to work weekends, public holidays, morning and night shifts.

What we can offer you:

- Every Friday we say THANK YOU to all our staff by providing a chef made buffet lunch.

- Employee of the month

- Monthly “Celebration day” – cakes, food, celebration and time to connect as a company

- Annual Service Recognition - After one year of service we thank you with a complementary hotel stay, breakfast and vouchers for dinner in our exclusive restaurants.

- Accor discounts worldwide.

- Complimentary carparking.

Brisbane Airport Hotels Group is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

📌 Director of Rooms- Brisbane Airport Hotels
🏢 Brisbane Airport Hotels Group
📍 Brisbane Airport