We are seeking a capable and approachable Business Support Officer to support a State Government team servicing the northern region.

Based in Coffs Harbour, you’ll help a five-person team manage a busy workload across housing services. This is more than a desk-based administration role—you’ll be handling phone enquiries, supporting staff and keeping information organised, with some days focused heavily on customer service.

About the role

- Handle a high volume of phone enquiries from tenants and people experiencing homelessness.

- Answer straightforward enquiries and direct tenancy matters or more complex issues to the appropriate client officers.

- Provide day-to-day administrative and office support to the regional team.

- Prepare documentation, including material supporting ministerial correspondence.

- Maintain accurate records, filing systems and business information.

- Build relationships across the organisation to coordinate information and support service delivery.

- Travel between offices and sites as required, using a supplied fleet vehicle.

About you





You’ll bring:

- Experience in administration and customer service, including managing busy phone enquiries.

- A calm, empathetic and qualified approach when speaking with people in difficult circumstances.

- Strong organisation, attention to detail and the ability to switch between competing priorities.

- Basic skills in Outlook and SharePoint, and confidence learning new systems.

- A current driver’s licence and White Card - both essential.

Government housing experience is preferred, but candidates with a real estate or property administration background are also encouraged to apply. Housing experience is not essential, with systems training and reference materials provided during onboarding.

Successful applicants will need to provide two referees and complete a National Police Check through Fit2Work.

Apply promptly with your current resume. Applications close Monday 7 September.

📌 Business Support Officer | NSW Government (Coffs Harbour)
🏢 Complete Staff Solutions
📍 Coffs Harbour