About the role

The Field Maintenance Representative is responsible for servicing and maintaining Britex and Rug Doctor hire equipment across an assigned territory which includes the Newcastle, Maitland, Hunter Valley and into country NSW. The role ensures optimal equipment performance, strong in-store presentation, and high levels of customer satisfaction, while supporting territory growth and operational efficiency.

Key responsibilities
Service, repair, and maintain hire equipment in allocated stores using a company vehicle
Conduct Test & Tag (PAT testing) every 6 months and accurately record results
Manage machine movements, warranty claims, and escalated technical issues
Complete store visits in line with agreed call cycles and KPI targets
Maintain clean, fully stocked, and compliant POS displays and equipment stands
Build and maintain robust relationships with store staff and key stakeholders
Identify and secure current store opportunities within the territory
Capture store visit data (including photos) via company iPad
Complete monthly reporting accurately and on time
Manage parts, product, and POS ordering through Jotform app





About you
Field experience would be valuable but not mandatory
Problem-solving skills
Previous experience maintaining household equipment would assist with this role but handyman skills would be advantageous
Self-starter, fit and ready to work hard, and to learn about the industry
Exceptional communication skills with a customer service focus
Full Australian driving licence
National Police certificate
Computer skills essential as using an iPad daily
Pre-employment medical check will be required

Benefits
Fully maintained vehicle, tools & equipment
Mobile phone, iPad & uniform included
On-going training
Mon to Fri work only, no weekend work or overtime
38 hours per week / permanent role
Work life balance

If you believe you are the right person for this role then we would love to hear from you!

To submit your application please click APPLY on this page and ensure to include a cover letter with your resume.

Only Australian citizens or permanent residents need apply

📌 Field Maintenance Representative Newcastle/country Nsw
🏢 Britex Carpet Care
📍 Newcastle