About the role

Supreme Fire Solutions is seeking an organised and reliable Administration Coordinator to support our growing fire protection business. This is a wide-ranging, hands-on position involving customer service, technician scheduling, quoting, compliance documentation and general office administration. You will be an significant link between our customers, technicians, management and external stakeholders.

Key responsibilities
Answering telephone calls and responding to customer enquiries
Managing the general email inbox and ensuring enquiries are actioned promptly
Scheduling technicians and coordinating daily and recurring service work
Confirming appointments and arranging access with customers, strata managers, tenants and building managers
Creating and maintaining jobs within our job-management system
Preparing and sending quotations, work orders, invoices and service documentation
Following up outstanding quotations, approvals, access arrangements and completed work
Assisting with annual fire safety statement (AFSS) administration and compliance documentation




Monitoring upcoming service dates, inspection deadlines and outstanding defects
Reviewing technicians' completed jobs to ensure the required information and documentation have been provided

About you
Be dependable, punctual and consistent
Take ownership of tasks and follow them through to completion
Communicate professionally and confidently with customers and technicians
Keep accurate records and pay close attention to detail
Prioritise work effectively in a busy setting
Follow up outstanding matters without needing constant reminders
Remain calm when schedules change or urgent work arises
Ask questions when unsure rather than make assumptions
Maintain confidentiality regarding customer and company information
Be willing to learn the terminology and compliance requirements of the fire protection industry

About us

Supreme Fire Solutions is a growing Sydney-based fire protection company operating in a regulated industry.

📌 Administrator For Fire Maintenance Mortdale
🏢 Supreme Fire
📍 Mortdale