Job Description
This is an in office position across the Toowoomba region.

We’re now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:
Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
Oversee service delivery,



workflow and client experience across multiple locations
Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
Build solid relationships with Services Australia, local employers and community partners
Identify operational risks, compliance issues and prospects for continuous improvement
Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

📌 Service Manager Toowoomba
🏢 Atwork Australia
📍 Toowoomba