Customer Support Technician: Fast, Empathetic Troubleshooting Whitehorse City

Customer Support Technician: Fast, Empathetic Troubleshooting Whitehorse City

02 Sep
|
AroFlo
|
Whitehorse City

02 Sep

AroFlo

Whitehorse City

Simpro Group seeks a Customer Support Technician, Level 1 for the Australia team. You will engage with customers via phone and chat, resolve software issues, and maintain thorough case documentation while upholding a customer-centric approach.

You will build product knowledge, identify root causes, escalate where needed, and contribute to knowledge base articles. The role requires robust communication, empathy, and the ability to manage high volumes in a rapid-paced workplace within the
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📌 Customer Support Technician: Fast, Empathetic Troubleshooting Whitehorse City
🏢 AroFlo
📍 Whitehorse City

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