Clear Dental is seeking an experienced, highly organised and personable Senior Dental Receptionist / Practice Coordinator to join our Sydney CBD practice. This role combines patient reception, team coordination and practice administration. You will work closely with dentists, dental assistants and management to ensure the clinic operates efficiently, the team is well organised and patients receive an excellent experience.

Key responsibilities
Welcome patients and provide professional, friendly front-desk service
Answer telephone, WeChat and online enquiries
Manage appointments and maintain an efficient appointment book
Confirm appointments and manage cancellations
Process payments, HICAPS and health fund claims
Communicate effectively with both English and Chinese-speaking patients
Prepare and coordinate staff rosters
Monitor dental and general clinic stock levels and coordinate routine stock ordering
Monitor appointment-book utilisation and identify gaps in dentists' books
Support dentists with productive scheduling and ensure reception processes are consistently followed

About you
Fluent in Mandarin Chinese and English
Experienced in dental reception, preferably in a busy private dental practice
Highly organised and reliable
Confident coordinating other team members




Excellent at communicating with both patients and clinicians
Skilled and presentable
Able to identify problems and take initiative
Detail-oriented with good administrative skills
Experience with Dental4Windows, HICAPS and dental practice management systems highly regarded
Attractive remuneration based on experience
A senior position with greater responsibility than a standard reception role
Opportunity to develop management and leadership skills
Support from an established multi-clinic management structure
Exposure to advanced dentistry including dental implants, Invisalign, cosmetic dentistry and full-mouth rehabilitation
Ongoing training and career development
Opportunity for future progression into Practice Management
Stable long-term position within an established dental group

About us

Explicit Dental is an established dental group operating nine practices across Sydney and NSW. Our Sydney CBD practice provides comprehensive general and advanced dental care to a diverse patient population, with a significant number of Chinese-speaking patients. We place considerable importance on patient experience, teamwork, professionalism and continuous improvement.
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📌 Dental Receptionist / Practice Coordinator – Chinese Speaking City Of Sydney
🏢 Clear Dental Group
📍 City of Sydney