Introduction

About the Role

We are seeking an organised and proactive Senior Service Administrator to join our Exact Fire team in Victoria.

In this role, you'll support service operations through technician scheduling, contract administration, invoicing, and customer service. Working closely with Service Managers, Technicians, Finance, clients, and subcontractors, you'll help ensure service delivery runs smoothly and billing is completed accurately and on time.

Key Responsibilities
Schedule technicians and subcontractors across Victoria
Coordinate planned maintenance and reactive service work
Manage service jobs from initiation through to completion
Process invoicing, purchase orders, supplier invoices, and timesheets
Maintain contracts, assets, and service records in ERP systems
Liaise with clients regarding service attendance and invoice queries
Assist with monthly billing and reporting
Monitor contract performance and support continuous improvement initiatives

About You
Experience in service coordination, scheduling, invoicing, or administration
Strong organisational and time management skills
High attention to detail and accuracy
Excellent communication and customer service skills
Intermediate Microsoft Office skills, particularly Excel




Experience with Pronto, Uptick, Corrigo, or similar systems is highly regarded
Background in Fire Protection, building services, facilities management, or trades environments is desirable

Why Join Precise?

At Precise, our purpose is transparent.

Recognised as a Great Place to Work® for the past two years, we've built a culture based on trust, opportunity, and support. We believe your development is just as important as the systems you help deliver.

Founded in Sydney in 2002, the Exact group of companies now has over 500 technicians, engineers, and service professionals supporting more than 700,000 assets across 18,000 properties nationwide.

Backed by the resources of GENERAL Industries (formerly Fujitsu General Limited), we continue to grow across Australia, providing our people with stable employment, diverse projects, and genuine career progression opportunities.

Ready to Apply?

If you're an experienced administrator who enjoys coordinating people, managing service operations, and ensuring exceptional customer outcomes, we'd love to hear from you.

Apply today and become part of the Precise Fire Victorian team

📌 Senior Service Administrator Melbourne
🏢 Precise People Hub
📍 Melbourne