Customer Service Consultant - Retail - FS-463

Customer Service Consultant - Retail - FS-463

13 Oct
|
Aegis Australia
|
Melbourne

13 Oct

Aegis Australia

Melbourne

• Start Date: Monday, 29th October 2018
• Melbourne CBD location, close to public transport
• Be part of this fun, dynamic and rewarding call centre

Who is Aegis?
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations across 37 Locations in 9 countries, over 5 continents with 37,000+ employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

What we have on offer for you:






We are currently recruiting Customer Service Consultants to join our call centre, representing a major retailer of electrical and white goods with retail outlets located across the country.

As a Customer Service Consultant you will be speaking to 'premium service' retail customers, providing case management and troubleshooting for faulty products, facilitating and following up on repair claims, and answering service enquiries. The role can be a mix of Inbound, Outbound and Email contact and will see you interacting with retail stores, suppliers and service providers to ensure our customer’s enquiries are being resolved. The scope of work is wide and you will have the support required to deliver exceptional customer service. We see you as the voice of the company and want you to delight our customers whilst provide a 'One Stop' seamless service, taking ownership on every call to achieve the best possible outcome.

• Start Date: Monday, 29th October 2018
• Rotating Roster: Monday to Saturday, 9:00am to 6:00pm
• Melbourne CBD location, close to public transport
• Fixed Term Contracts until the 30th June 2019, with possible extension or Casual Ongoing Contracts
• Fixed Term Pay Rate: $22.04 per hour + superannuation + leave entitlements + penalty rates
• Casual Pay Rate: $27.55 per hour + super
• Paid classroom training and on the job training
• Approximately up to 35 paid hours per week, with flexibility to do extra hours when busy
• Opportunity for future career development
• Fun and rewarding call centre

What we are looking for:
• Outstanding customer service experience from within a retail, hospitality or call center environment
• Strong ability to troubleshoot and resolve customer issues
• Previous experience in warm sales a bonus
• Exceptional verbal & written communication skills
• Great attention to detail
• Being a regular shopper is always a plus!

These roles won't last long, don't miss out apply today!

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