1st Level Customer Support | SaaS Product | CBD Office | Perm Role

1st Level Customer Support | SaaS Product | CBD Office | Perm Role

13 Oct
|
Citrus Group Pty Ltd
|
Sydney

13 Oct

Citrus Group Pty Ltd

Sydney

Our Client is a leader in their field of cloud based SAAS (Software as a Service), specializing in on-line delivery service. They have the feel of a technological start up like Google or Facebook, yet are well established in their market. 

Why work for this Company?
Let's face it, we can tell you all about free lunches, relaxed dress codes & warehouse style environments, but do you really care? The reason you will want to work for this Company is their core ethos - they believe in their people first. If the team is not happy then how can they service their Client base. They believe in driving change, question everything, move fast and measure the results.







You will be responsible for answering 1st level support queries and escalating through to technical leads where necessary. Your ability to work proactively with customers to deliver solutions is essential, as is understanding the customers point of view and urgency to their enquiries. All our Clients customers are treated the same, regardless of their spend therefore exceptional customer service skills and clear communication is mandatory for this role. 

What we are looking for:


- Excellent customer service and support skills 
- Ability to empower end-users to support themselves 
- Ability to evaluate, troubleshoot, and follow-up on issues 
- Preferably 2 years or more of technical support and customer service experience.
- Experience using Support ticketing or live chat software.
- Knowledge of various online, mobile and desktop platforms; iOS, Android, OSX, Windows
- Basic understanding of how online SaaS applications provide functionality and value for their customers by utilising the web

This role is moving QUICKLY, so don't hesitate APPLY NOW

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