Overview
Join to apply for the
Service Delivery Officer
role at
Australian Taxation Office
.
We're currently recruiting for our casual workforce to support Tax Time ****, with commencement scheduled for early next year.
If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the tax and superannuation system.
As a Service Delivery Officer, you'll respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals.
This role involves extensive client contact in a scheduled, contact-centre workplace.
You'll need to be adaptable, open to learning new skills, and responsive to the evolving needs of our clients.
Responsibilities




Respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals.
Qualifications
are confident using technology to share and accurately record information
thrive in a busy, fast-paced environment
have experience delivering excellent client service
communicate clearly and professionally
Employment Details
These roles will be offered on a casual basis in Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.
Job function: Customer Service | Industry: Government Administration
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📌 Service Delivery Officer (New South Wales)
🏢 Australian Taxation Office
📍 New South Wales