Overview
AWS is seeking Support Engineers to support secure cloud infrastructure environments within the AWS Region Services team. This role is responsible for troubleshooting complex technical issues, supporting operational systems, improving support processes and helping maintain highly secure and scalable cloud environments supporting sensitive workloads. The role requires solid Linux systems knowledge, technical problem-solving skills and the ability to operate within fast-paced operational and engineering environments.
About the organisation
The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure and scalable cloud environments for sensitive workloads. AWS Region Services supports secure operations across key capability areas including Compute & Machine Learning, Security Identity & Compliance, and Storage & Databases, while helping customers deliver critical missions securely and reliably. Amazon actively supports veteran and military community employment pathways through dedicated mentoring, onboarding and support programs, recognising the leadership, adaptability and operational experience veterans and first responders bring to high-performing teams.
The role
As a Support Engineer within AWS Region Services, you will support operational systems, troubleshoot complex technical issues and help maintain secure cloud infrastructure environments.
Key responsibilities include:
Troubleshooting and resolving complex Linux and cloud infrastructure issues




Supporting operational systems, dashboards and change management activities
Collaborating with engineering and AWS service teams to resolve issues
Supporting process improvements and operational efficiency initiatives
Developing technical documentation, tutorials and operational run-books
Supporting onboarding and mentoring activities for new team members
Assisting with operational reporting, diagnostics and system monitoring
Participating in on-call rotations and out-of-hours incident response when required
Skills and experience
Minimum 5 years' experience in support engineering or Linux/Unix systems administration
Strong understanding of scalable computing systems and distributed environments
Experience troubleshooting and debugging technical systems
Good understanding of networking, software deployment and operational processes
Strong technical problem-solving and analytical skills
Experience with cloud computing environments highly regarded
Experience with networking technologies including switches, routers and load balancers desirable
Requirements
Australian Citizenship required
Must hold, or be eligible to obtain, an Australian Government Security Clearance
Ability to successfully complete an Organisational Suitability Assessment
Ability to participate in on-call and out-of-hours operational support as required
Ability to work within highly secure operational environments
Job details
Vacancies: 1
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📌 Support Engineer, Region Services (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne