E-Commerce Customer Experience Specialist (Newcastle)

E-Commerce Customer Experience Specialist (Newcastle)

01 Sep
|
Eastvantage Careers
|
Newcastle

01 Sep

Eastvantage Careers

Newcastle

Eastvantage Careers is seeking a Customer Experience Assistant to manage live chat and social media inquiries, while handling exchanges, refunds, and fraud cases. You will log faults, process credits, and track wholesale inquiries via Woocommerce.
The role involves monitoring reviews, preparing monthly CS reports (retention and NPS), and coordinating with the stockist/warehouse team as needed. Prior BPO with ecommerce exposure is preferred.
#J-*****-Ljbffr

📌 E-Commerce Customer Experience Specialist (Newcastle)
🏢 Eastvantage Careers
📍 Newcastle

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