Step up from IT Support into your first hands‐on lead role
Work from a contemporary office with free parking and a nearby gym
Make luxury vehicles and performance cars part of your daily view
Step up from IT Support into your first hands‐on lead role
Work from a modern office with free parking and a nearby gym
Make luxury vehicles and performance cars part of your daily view
About the organisation
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands.
With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
This is an ideal role for an experienced Level 1-2 Support person who wants to step up into a lead position.
Alongside resolving incidents and supporting users, you'll oversee incoming requests, allocate tickets, manage team workloads and ensure issues are progressed through to resolution.
You'll also provide practical people leadership, including supporting team members, managing attendance and leave matters, and maintaining consistent service standards.
You'll thrive in a structured global environment where initiative, accountability, problem solving, and excellent customer service are highly valued.
Your key responsibilities will include
Lead the day‐to‐day activities of the desktop support team
Triage and allocate tickets based on priority, workload and team capability
Identify opportunities to streamline support workflows and remove unnecessary steps




Improve and standardise processes to create consistent, efficient ways of working
Take ownership of implementing improvements when a better approach is identified
Provide guidance, support and escalation assistance to team members
Manage day‐to‐day people matters, including attendance, maintaining team accountability, service standards, and adherence to processes
Assist with SOE deployments, upgrades and project work, including rollouts and migrations
Maintain accurate hardware and software asset management records
Follow global IT processes while taking ownership of incidents through to resolution
What you'll bring
Demonstrated desktop support experience in a large corporate environment
Strong troubleshooting skills and the ability to support technical escalations
Experience working in a highly structured, process‐driven enterprise environment
The ability to handle day‐to‐day people matters fairly and professionally
Hands‐on experience re‐imaging laptops and deploying standard operating environments
What's in it for you
Work for one of the world's most recognised automotive brands
Gain exposure to enterprise technologies and global IT operations
Join a supportive, collaborative team that values ownership and initiative
Full time role with a 3 year term
Rare career development opportunity - no prior leadership required
Close-knit team with great culture, team building activities, and modern office amenities
Free onsite parking
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
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📌 Desktop Support Lead (Sydney)
🏢 AC3
📍 Sydney