You've been grinding remote tickets for years.
You've mastered the queue.
You've soloed Exchange.
You've tanked Azure outages and DPS'd your way through AD forests.
Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of **** feel like an upgrade, not a repeat.
We're
First Focus—Australia's top MSP (Cloud Tango says so, 9 years running)
.
With almost 500 staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose.
Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
It's a chance to:
Work across desktop, servers, firewalls, cloud infra, and cool AI tools
Train like a beast—10 paid training days, certs = pay rise
Join a team of smart humans who actually care about tech (and each other)
Escape the script—solve real problems, not just reset passwords and reboot printer
aka What You'll Be Doing
Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper‐V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
Collaborating with senior engineers to keep environments clean, lean, and mean
Venturing out to client sites (fuel,



tolls and parking's on us, not on you)
aka What You'll Bring
Deep knowledge of AD (mostly Azure but still a little bit of on‐prem too) and end‐user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, excellent attitude, and a genuine love for solving problems
A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
aka What You'll Get
Up to $85k package, plus training and flexibility
Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
Hybrid working arrangements for real work-life balance
10 paid training days a year, exam fees covered, and pay rises for certs
FastTrack mentoring program for career growth
MAD (Making A Difference) Council—equality, charity, and sustainability
Tesla company car option (yes, really—conditions apply)
Regular social events and a team culture built on trust, curiosity, and support
Neurodiverse?
We've Got You.
We welcome applications from Neurodiverse candidates.
If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
#J-*****-Ljbffr

📌 Support Technician (Canberra)
🏢 First Focus It
📍 Canberra