Student Services Advisor
Student Experience | Customer Service | Higher Education
About the Opportunity
Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?
As a Student Services Advisor, you'll play a key role in
delivering a consistent, high-quality campus experience for new and existing students
. You'll take ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolve issues and help students progress confidently through their studies.
This is an exciting opportunity for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.
If you're passionate about student success and delivering service with empathy, accuracy and accountability, we'd love to hear from you.
What's in it for you
Full-time opportunity based at our Flinders Campus on a 12-month fixed-term contract.
Make a visible, meaningful difference to students on campus every day
Work collaboratively with academic, professional and student support teams
Access professional development and career growth opportunities
Be part of a collaborative, inclusive and continuously improving culture
What You'll Do
You'll provide responsive, end-to-end support that helps students access the information, services and solutions they need to succeed.
Responsibilities include:
Act as a welcoming first point of contact for students attending campus with questions or concerns
Manage student enquiries from beginning to end, meeting service standards and agreed timeframes
Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression




Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes
Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
Escalate complex matters appropriately while remaining a consistent point of contact until resolution
Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores
Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery
Participate in team meetings, orientation, information sessions and campus events as required
Skills & Experience
Must Have
At least two years' experience in a front-of-house, customer service or customer experience role
A proven commitment to delivering high-quality, student-centred or customer-focused service
Strong written and verbal communication skills, with the ability to explain information clearly
Robust analytical, problem-solving and decision-making skills
The ability to build effective relationships across teams and work collaboratively to achieve outcomes
The ability to organise, prioritise and work autonomously in a target- and KPI-driven environment
Nice to Have
Experience working in higher education,



vocational education or a similarly regulated service environment
Working knowledge of Salesforce, Microsoft Dynamics or comparable case-management systems
Understanding of student administration, academic processes or international student compliance requirements
Why Join Torrens?
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.
Our people are driven by purpose, collaboration and innovation. You'll join a diverse community that values accessibility, empathy, resolution, personalisation, speed and choice in every student interaction.
Together, we're creating exceptional learning experiences and a supportive environment where students, colleagues and communities can thrive.
Applications close: 24th September ****
Once you apply, we'll keep you updated throughout the recruitment process.
Hiring Process
Application review
Interview(s)
Reference and background checks
Offer
Should you have accessibility requirements or needs, please contact for confidential support to ensure an equitable, barrier-free application process.
About Torrens University Australia
Torrens University Australia is a young, global university committed to transforming lives through education. We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.
We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
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📌 Student Services Advisor (Campus) (Hobart)
🏢 Torrens University Australia Employees, Location, Alumni
📍 Hobart