We are currently seeking an experienced Customer Relationship Specialist to join a well-established global consumer products organisation based in Clayton.
This is an initial
6-month temporary contract
, with the potential for extension. Working as part of the Direct-to-Consumer team, you will play a key role in delivering a premium customer experience across a portfolio of leading home appliance brands.
About the Role
This is a hands-on customer service and order management position where attention to detail, empathy and robust communication skills are essential.
You will manage customer orders from receipt through to delivery, working closely with internal teams and external logistics partners to ensure a seamless experience. You'll also become a product expert, providing customers with accurate information and supporting the resolution of any issues or escalations.
Key Responsibilities
Manage customer orders from initial receipt through to delivery
Respond to customer enquiries via phone and email in a professional and timely manner
Provide accurate advice regarding product availability, discontinued products and delivery timeframes
Maintain accurate customer and order records within SAP and internal systems
Coordinate returns, refunds and exchanges as required
Liaise with internal Logistics, Finance, Sales, Marketing and After Sales teams
Work closely with third-party logistics partners to coordinate seamless deliveries
Follow up and resolve customer escalations




Ensure customer interactions and order information are accurately documented
Support the wider team with projects and ad hoc activities as required
About You
We are looking for someone who genuinely enjoys working with customers and takes pride in delivering an exceptional service experience.
You will ideally have:
Previous experience in customer service, order management, administration or a similar role
Strong experience dealing directly with customers via phone and email
Excellent written and verbal communication skills
A high level of empathy and a customer-first approach
Exceptional attention to detail and accuracy
The ability to manage competing priorities in a fast-paced environment
Confidence working collaboratively within a team
Microsoft Office skills, including Outlook, Excel, Word and PowerPoint
The ability to quickly learn new systems and processes
Experience within consumer products, retail, home appliances or a similar environment would also be advantageous.
What's on Offer?
6-month temporary contract, with potential for extension
Full-time hours
Hybrid working – 2 days from home
Opportunity to join a well-established global organisation
Supportive and collaborative team environment
Onsite parking & Café
If you're a customer-focused professional who enjoys problem-solving, building relationships and ensuring every customer interaction is a positive one, we'd love to hear from you.
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📌 Customer Relationship Specialist (Melbourne)
🏢 Veritas Recruitment
📍 Melbourne