Multiple full-time temporary vacancies available until 19 March ****
Implement specialist communication skills to bolster client relationships
Oversee valuable research practices to safeguard sensitive information.
Multiple vacancies are available as a
Senior Research Records Officer
situated in
Keswick
. You will provide comprehensive research assistance that maintains DCP's compliance with information release requests. This includes handling complex enquiries, accurately processing and recording information, and offering general administration support. Your coordination, retrieving and filing of requests will warrant high interpersonal skills when liaising with clientele to effectively satisfy their needs.
In this role, you will:
Network and manage requests for information in compliance with relevant legislation
Handle incoming phone enquiries in a courteous manner to provide in-depth advice about information requests
Fulfill the interests and rights of clients within legislative and ethical frameworks
Oversee file management to uphold accurate reporting processes
Conduct research endeavours that compile and edits materials associated with information requests.
About you:
You possess exceptional interpersonal, written and verbal communication skills to convey sound advice to stakeholders
You can meet designated timelines through your strong organisational capabilities
You adhere to established guidelines to minimise risk and accurately present information
You exhibit thorough problem-solving and investigative skills when providing effective solutions to clientele
You can operate independently and in a team environment when completing tasks.
Why You'll Love It Here - DCP Benefits That Matter:
At DCP, these are just some of the benefits you'll enjoy:
A collaborative team environment,



working alongside people who are committed to best practice and making a meaningful impact
Flexible working options with tailored arrangements to help you balance work and life
Paid Parental and Partner Leave – additional paid time to support you and your growing family
Recognition and Growth – we celebrate your achievements and open doors to development across DCP
Salary Packaging – reduce your taxable income with a range of pre-tax benefits
Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
Wellbeing Support - confidential Employee Assistance Program services for you and your family.
The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.
Contact Us
Enquiries to Mikala Ballard - Manager Redress and Information Release
Contact Us Enquiries to Mikala Ballard - Manager Redress and Information Release Email communication is preferred
Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, protected, and respectful workplace where everyone feels supported.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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📌 Senior Research Records Officer (Gold Coast)
🏢 Child Protection
📍 Gold Coast