Job Description
As a Casual Enrolment Help Assistant, you'll be part of the team that helps students successfully transition into university life. Working during key intake and commencement periods, you'll provide timely assistance across a range of enrolment and onboarding activities, helping students navigate processes, access information, and feel supported from day one.
This role offers a varied mix of customer service and administrative work, making it an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering positive experiences.
About the Employer
JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people.
About the Candidate
You are a confident and approachable communicator who enjoys assisting others and creating positive customer experiences.



You can manage competing priorities, remain calm during busy periods, and work efficiently while maintaining attention to detail.
With strong interpersonal skills and a customer-focused mindset, you'll be comfortable responding to enquiries, learning new systems and processes, and contributing as part of a collaborative team committed to student success.
This role would suit someone looking for versatile casual work who enjoys engaging with people and making a genuine difference during an important stage of the student journey.
Work Environment
Casual appointment
Approximately 15 hours per week however, hours will vary throughout the year based on peak student intake periods with provision of up to ***** hours per week
Based at the Townsville Bebegu Yumba campus or Cairns Nguma-bada campus
HEWL 4 casual rate: $***** per hour plus superannuation
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📌 Casual Enrolment Help Assistant (Townsville)
🏢 Uworkin
📍 Townsville