Rolltec Doors is seeking a confident, organised Garage Door Insurance Coordinator to manage end-to-end insurance claims - from initial contact, scheduling measures, quoting, ordering doors, coordinating installers
This is not a sales role
. All work comes directly from our contracted insurance builders and the focus is fast communication, accuracy to keep jobs moving. You'll be supplied with a laptop and phone and a work car is available when required for site meetings and/or measures.
ABOUT US
Rolltec Doors is a growing garage door and shutter company servicing Brisbane and surrounds. We work closely with insurance builders & asset management companies to deliver fast, accurate, and reliable repairs. Our team is practical, supportive, and focused on getting the job done right the first time.
ABOUT THE ROLE
You will manage the full lifecycle of garage door insurance claims, including:
Handling initial contact with insurance
Scheduling site measures with our technicians
Preparing accurate quotes for garage doors and gates
Submitting quotes and following up approvals with insurance builders
Ordering doors, motors, panels, and materials
Creating purchase orders for materials and installers
Coordinating installation from start to finish
Managing supplier lead times and ensuring correct products are selected
Keeping customers and insurance partners updated throughout the claim
Ensuring all documentation,



photos, compliance notes and costings are complete
Closing out jobs in Ascora with accurate notes and attachments
Attending site meetings when required
This is a true end-to-end coordination role - you run the claim, the materials pipeline and the installation workflow.
SKILLS & EXPERENCE
Experience in garage doors, shutters, gates or a similar mechanical trade environment (preferred but not essential)
Door knowledge recommended - training provided on-hand
Robust understanding of structured workflows (insurance, construction, or service coordination)
Confidence using job management software (Ascora highly regarded)
Excellent organisational skills - nothing slips through the cracks
Clear communication with insurers, customers, suppliers and technicians
Ability to manage multiple jobs at once while keeping everything moving
A proactive mindset - someone who can jump in and get started
Perks & Equipment Provided
Laptop and phone supplied
Work car available when required
Autonomy - run your own workflow
Supportive, practical team culture
Stable workload with consistent insurance builder partners
Variety - every claim is different
Real impact on customer experience and operational flow
LOCATION & HOURS
Full time role based in our Clontarf workshop/office.
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📌 Garage Door Insurance Coordinator (End‐To‐End Claims) (Brisbane)
🏢 Rolltec
📍 Brisbane