Account Manager – MSP | Fully Remote | $100k + Super
About the Role
Managed Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia.
What You'll Do
Own a portfolio of existing MSP clients as their primary relationship contact
Conduct regular account reviews and identify opportunities to expand services
Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance
Manage renewals and contract negotiations
Act as escalation point for client issues,



coordinating internally to resolve them
Track account health, pipeline, and forecasting in CRM
What We're Looking For
Experience in account management, client success, or a similar client-facing role within an IT services or MSP environment
OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role
Robust communication and relationship-building skills
Comfortable managing competing priorities across a client portfolio
Self-motivated and effective working remotely
What's on Offer
$100,000 + superannuation
Fully remote role
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📌 Account Manager (Brisbane)
🏢 Kaliba
📍 Brisbane