Bookings & Client Experience Coordinator
Full-time | Gold Coast
Are you highly organised, confident with people and someone who naturally takes ownership?
Coastal Babysitters is looking for a switched‐on Bookings & Client Experience Coordinator to keep our busy bookings operation running smoothly.
This is a fast‐paced role combining bookings and sitter management, customer service, administration and sales. You'll work across the whole booking journey, from the first family enquiry through to coordinating sitters, solving problems and making sure every booking is looked after.
You'll often be working independently, so we're looking for someone who can think on their feet, make decisions and get things done without needing constant direction.
What you'll be doing
Managing a high volume of babysitting bookings across multiple regions
Responding to phone, email and online enquiries
Speaking confidently with families, understanding what they need and converting enquiries into bookings
Following up potential bookings so opportunities aren't missed
Coordinating and communicating with our large team of babysitters
Monitoring upcoming and unfilled bookings and taking action early
Handling changes, cancellations and problems calmly and confidently
Managing day-to-day administration and keeping our systems accurate
Prioritising competing tasks and making decisions in a fast‐moving environment
Spotting problems, finding solutions and making sure nothing falls through the cracks




Helping us continually improve the experience for both families and babysitters
About you
You'll thrive in this role if you:
Are highly organised and love keeping on top of lots of moving parts
Are confident, proactive and comfortable making decisions
Take ownership and follow things through
Are great on the phone and genuinely enjoy dealing with people
Have a natural sales ability without being pushy
Can prioritise quickly when everything feels important
Know how to build strong relationships and make both families and sitters feel valued
Are comfortable working independently as well as part of a team
Stay calm and solution‐focused when plans suddenly change
Are confident with technology, CRMs and learning new systems
Notice the little things other people sometimes miss
Experience in bookings, administration, customer service, sales, reservations, hospitality, events, recruitment or another fast‐paced service business would be highly regarded.
About Coastal Babysitters
Coastal Babysitters is a growing babysitting and event childcare agency supporting thousands of families across the Gold Coast, Brisbane and Byron Bay.
We're a busy, supportive team with high standards and a very straightforward goal: make finding trusted childcare easier for parents while making sure their kids have a great time too.
If you're the person who loves a busy day, enjoys solving problems and gets genuine satisfaction from knowing everything has been handled, we'd love to hear from you.
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📌 Bookings & Client Experience Coordinator (Gold Coast)
🏢 Coastal Babysitters
📍 Gold Coast