Director, Customer Resolution & Hardship (Rockhampton)

Director, Customer Resolution & Hardship (Rockhampton)

01 Sep
|
Latitude
|
Rockhampton

01 Sep

Latitude

Rockhampton

Latitude is seeking a Head of Customer Resolution & Hardship to lead enterprise-wide resolution, dispute resolution and hardship care across Australia & Recent Zealand. You will manage conduct risk, strengthen service outcomes and maintain trusted regulator relationships.
You will drive compliant performance using complaints insights to identify risks, trends and opportunities for continuous improvement, partnering with executives and external bodies for strategic outcomes.
#J-*****-Ljbffr

📌 Director, Customer Resolution & Hardship (Rockhampton)
🏢 Latitude
📍 Rockhampton

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