Epos Now Group is expanding its customer service team in Australia. We are seeking a Customer Retention Agent focused on reducing churn and reactivating at-risk customers.
You will proactively contact customers about cancellations, billing questions, and debt issues, while maintaining high-quality relationships to drive business growth. Robust negotiation and account-management skills are essential, as is experience with CRM systems and delivering against performance KPIs.
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📌 Retention Specialist — Uncapped Commission (Queensland)
🏢 Epos Now Group
📍 Queensland
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