Working with The Greater Metropolitan Cemeteries Trust
Every meaningful tribute, every moment of reflection, every family brought together.
In everything we do, in every role we play, we can make a difference in someone's life at a time when it matters most.
Work with us, and make a difference from day one.
Salary: EBA Level 3.1 ($79,****** + Super)
Location: Fawkner
What we do
The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff.
We take pride in the quality of our team. We are committed to the development of our team and foster a energetic and people centered work culture that is dedicated to fulfilling our vision.
We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.
The Role:
The Operations Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services, delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community. In particular,the Client Services team educate and guide families through the selection and purchase of GMCT products and services.
With excellent training and a wonderful working culture, you will be a can-do, positive and service oriented team player.
Your key responsibilities will include, but not be limited to:
Conduct appointments with clients.
Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs.
Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained.
All administrative and clerical duties associated with sales, customer requests, processing payments or other activities via appropriate channels.
About You:
Qualification within the Business/Administration field or relevant experience in a similar or comparable retail sales role.
Highly developed written and verbal communication skills and interpersonal skills.




Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
Demonstrated acceptance and understanding of cultural diversity.
Multi-lingual skills with conversational proficiency (Italian, Greek, Arabic, etc.) (highly desirable).
A career with us:
Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.
We offer:
One RDO(Rostered Day Off) per month
Fantastic Training and Development opportunities
Free onsite car parking
A collaborative team that fosters growth and innovation
Employee Assistance Program to support our employees and their family's overall wellbeing
This position requires the successful candidate to undergo a pre-employment medical & police check.
GMCT is a Supportive Employer of Australian Defence Force Reservists.
GMCT is an Equal Opportunity Employer.
We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at
A career with us:
Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.
We offer:
Comprehensive induction program
One RDO(Rostered Day Off) per month
Fantastic Training and Development opportunities
Free onsite car parking
A collaborative team that fosters growth and innovation




Employee Assistance Program to support our employees and their family's overall wellbeing
About You:
Qualification within the Business/Administration field or relevant experience in a similar or comparable retail sales role. Highly developed written and verbal communication skills and interpersonal skills. Ability to manage emotions when faced with demanding and sensitive situations on a regular basis. Demonstrated acceptance and understanding of cultural diversity. Multi-lingual skills with conversational proficiency (Italian, Greek, Arabic, etc.) (highly desirable).
What we do
The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff.
We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centered work culture that is dedicated to fulfilling our vision.
We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.
The Role:
The Operations Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services, delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community. In particular,the Client Services team educate and guide families through the selection and purchase of GMCT products and services.
With excellent training and a wonderful working culture, you will be a can-do, positive and service oriented team player.
Your key responsibilities will include, but not be limited to:
Conduct appointments with clients. Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs. Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained. All administrative and clerical duties associated with sales, customer requests, processing payments or other activities via appropriate channels.
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📌 Client Services Consultant (Melbourne)
🏢 The Greater Metropolitan Cemeteries Trust
📍 Melbourne