OverviewAWS is seeking Associate Support Engineers to support secure cloud infrastructure environments within the AWS Region Services team. This role is responsible for troubleshooting technical issues, supporting operational systems and helping maintain highly secure and scalable AWS environments supporting sensitive workloads. The role requires strong Linux systems knowledge, technical problem-solving skills and the ability to operate within rapid-paced operational and engineering environments.
About the organisation
The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure and scalable cloud environments for sensitive workloads. AWS Region Services supports secure operations across key capability areas including Compute & Machine Learning, Security Identity & Compliance, and Storage & Databases, while helping customers deliver critical missions securely and reliably. Amazon actively supports veteran and military community employment pathways through dedicated mentoring, onboarding and support programs, recognising the leadership, adaptability and operational experience veterans and first responders bring to high-performing teams.
The role
As an Associate Support Engineer within AWS Region Services, you will support operational systems, troubleshoot technical issues and help maintain secure cloud infrastructure environments.
Key responsibilities
Troubleshooting Linux and cloud infrastructure issues




Supporting operational systems, dashboards and change management activities
Collaborating with engineering and AWS service teams to resolve issues
Supporting process improvements and operational efficiency initiatives
Developing technical documentation and operational run-books
Assisting with operational reporting and system monitoring
Supporting technical issue resolution across AWS services
Participating in on-call rotations and out-of-hours incident response when required
Skills and experience
Minimum 1 year' experience in technical support or Linux systems administration
Experience scripting in modern programming languages
Understanding of networking protocols including HTTP, DNS and TCP/IP
Strong troubleshooting and technical problem-solving skills
Experience troubleshooting and debugging technical systems highly regarded
Knowledge of cloud computing concepts and networking fundamentals desirable
Experience supporting server, storage, networking or distributed systems environments desirable
Requirements
Australian Citizenship required
Must hold, or be eligible to obtain, an Australian Government Security Clearance
Ability to successfully complete an Organisational Suitability Assessment
Ability to participate in on-call and out-of-hours operational support as required
Ability to work within highly secure operational environments
Job details
Vacancies: 1
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📌 Associate Support Engineer, Region Services (Melbourne)
🏢 Amazon Web Services (AWS)
📍 Melbourne