Join the excitement! Lead village support teams, oversee Health and Safety, champion village recruitment, and collaborate with leaders in a vibrant community.
At Ryman, every day is a chance to be a hero in the story of our residents' lives
Unlock your full potential in a supportive environment that values your expertise
Oversee all aspects of 5 star village service delivery
About the role
We have an exciting opportunity to join our leadership team as a
Resident Services Manager
at
Charles Brownlow Retirement Village
in
Highton
This is a
Full Time
role working
***********.
Flexibility is a must, as part of the role you're required to be on call.
At Ryman, our Resident Services Manager wears many hats; leading with kindness and clarity, this role is a key playerin our multi-disciplinary village leadership team. Whilst working closelywith the Village Manager, Clinical Manager and Facilities Manager, in this role you will:
Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, laundry and administration teams
Have oversight for all risk management and health and safety related processes for the village
Be responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
Actively managing the roster for Auxiliary teams ensuring adequate staffing levels are maintained
Provide leadership at the Village in the absence of the Village Manager
About you
To thrive in our fast-paced and varied environment you will:
Have proven management experience with a preference for Health and Safety experience/training
Be skilled at juggling conflicting priorities
Enjoy building meaningful relationships with our staff, our residents and their families




Have a comprehensive knowledge of continuous improvement systems and processes
Place a high emphasis on customer serviceand work hard to deliver exceptional service to our residents
Be an outstanding communicator that is both professional and empathetic
About Ryman
Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We're one of Victoria's fastest growing employers, and we're just getting started.
At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of - because behind that promise is the standard we've always held ourselves to: it's got to be good enough for mum and dad.
We're in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.
As part of the Ryman team you will:
Work in a facility that operates more like a family business. We are well resourced and have great care ratios
Fun, friendly and supportive team environment
Monthly employee recognition
Receive a complementary designer uniform
Opportunities for professional development and career progression
Receive a Ryman Team Advantages card with discounts from 45+ well-known brands
At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
Location(s)
Charles Brownlow Retirement Village - Highton AU
#J-*****-Ljbffr

📌 Resident Services Manager (Geelong)
🏢 Ryman Healthcare
📍 Geelong