MSP - Helpdesk Support Engineer - Level 1/2Not Just IT is a Sydney based managed service provider focused on delivering Microsoft cloud solutions to small business across Australia.
As part of our continued growth, we are looking for an experienced Level 1 Helpdesk Support Engineer looking to take the next step and move toward becoming a Level 2 Support Engineer.Your RoleThis position will see you engage remotely and directlywith our clients, with a focus on providing excellent customer service and the highest level of technical assistance.
You will be working in our office based in Zetland NSW with our awesome team!
It's a fast-paced environment and we expect a high level of performance, the opportunities to learn and grow with this role areawesome!
Provide Level 1/2 technical support directly, over the phone and using a variety of remote support applications.You will support our clients' end users with desktop and application support including Windows OS & Microsoft 365 applications.You'll have a customer focused attitude and will want to deliver consistently positive interactions with our clients.Complete ongoing and regular maintenance, such as patching and updates for customer desktop and infrastructure platforms.Monitoring infrastructure and networks, troubleshooting and reporting on systems and platforms as required.Be responsible for providing technical support and incident management across technology areas and platforms.Coordinate, collaborate and escalate incidents within established timelines.About Not Just ITNot Just IT is a Sydney based managed service provider focused on delivering Microsoft cloud solutions to small business across Australia.
As part of our continued growth,



we are looking for an experienced Level 1 Helpdesk Support Engineer looking to take the next step and move toward becoming a Level 2 Support Engineer.Your RoleThis position will see you engage remotely and directlywith our clients, with a focus on providing excellent customer service and the highest level of technical assistance.
You will be working in our office based in Zetland NSW with our awesome team!
It's a fast-paced environment and we expect a high level of performance, the opportunities to learn and grow with this role areawesome!
Your day-to-day responsibilitiesProvide Level 1/2 technical support directly, over the phone and using a variety of remote support applications.You will support our clients' end users with desktop and application support including Windows OS & Microsoft 365 applications.You'll have a customer focused attitude and will want to deliver consistently positive interactions with our clients.Complete ongoing and regular maintenance, such as patching and updates for customer desktop and infrastructure platforms.Monitoring infrastructure and networks, troubleshooting and reporting on systems and platforms as required.Be responsible for providing technical support and incident management across technology areas and platforms.Coordinate,



collaborate and escalate incidents within established timelines.About youA good understanding on IT support & services policies, processes and IT infrastructure technical support.2+ years' experience supporting Microsoft technologies including Microsoft 365, Microsoft Azure, Microsoft Teams, Microsoft Office Apps, and Windows *******+ years' experience on service desk and customer facing experience with strong customer facing skills, business acumen and integrity.Demonstrated experience in troubleshooting and problem resolution for desktop, printer, networking & server technologies.Understanding of the ITIL Incident Management process.Experience in installing and configuring hardware such as desktop, laptop, and networking technology.Excellent communications skills, both written and verbal.Ability to work autonomously and in a team environment.Desirable qualificationsMicrosoft Certified SystemAdministrator(MCSA) certification.ITILFoundationcertification.Knowledge of service desksoftware logging systems and remote management systems.Experience working with Microsoft 365/Microsoft Azure/Microsoft IntuneHave clear, excellent written and verbal communication skills.Solid analytical and problem-solving abilities.Always ethical, honest and transparent in all your interactions.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Remote Helpdesk Engineer (Level 1-2) Ms Cloud Focus (Sydney)
🏢 Not Just IT Australia
📍 Sydney