The Australian Workers' Union (AWU) is one of Australia's oldest and most respected trade unions, proudly representing more than 75,000 workers across a diverse range of industries.
The AWU NSW Branch is committed to supporting working people and achieving meaningful outcomes across the state.We are seeking a motivated, organised and detail-oriented Operations Support Officer to join our team at the NSW Branch Head Office in Granville.The Australian Workers Union NSW BranchJob descriptionAbout UsThe Australian Workers' Union (AWU) is one of Australia's oldest and most respected trade unions, proudly representing more than 75,000 workers across a diverse range of industries.
The AWU NSW Branch is committed to supporting working people and achieving meaningful outcomes across the state.We are seeking a motivated, organised and detail-oriented Operations Support Officer to join our team at the NSW Branch Head Office in Granville.About the RoleThe Operations Support Officer provides high-quality administrative and operational support across the Branch, helping ensure the efficient delivery of internal processes and member support services.You will work closely with Branch Organisers, Industrial and Legal Officers, and other staff to support day-to-day operations, member enquiries and member engagement.Key ResponsibilitiesProvide administrative and operational support to Branch Organisers and Industrial Officers.Respond to member and public enquiries by phone and email, providing accurate and helpful information.Assist with the coordination of delegate and Health and Safety Representative training, including logistics, resource preparation and record keeping.Accurately maintain and update the union's CRM database, including new member registrations, membership updates and resignations.Assist at union events, meetings and member engagement activities when required.About YouWe are looking for someone with administrative experience or relevant transferable skills who understands the importance of confidentiality,



professionalism and a commitment to union values.Selection CriteriaEssentialDemonstrated experience in an administrative or office support role, or other relevant transferable experience.Proficiency in Microsoft Office 365 and experience using CRM systems, such as NetSuite or similar.Excellent written and verbal communication skills.Robust attention to detail and organisational skills.Ability to work independently and collaboratively as part of a team.Sound judgment and a strong commitment to confidentiality.A proactive, practical and solution-focused approach.DesirableAn understanding of, or experience within the union movement.What We OfferA full-time role based in Granville, working from 8:30 am to 4:30 pm Monday to Friday.Salary of $70,000 to $80,000, depending on skills and experience, plus 12.5% superannuation.Generous conditions under the NSW Branch's collective employment arrangements, including annual leave loading and a paid day off each month.A supportive and collaborative workplace.The opportunity to contribute to meaningful work that improves the lives of working people.How to ApplyPlease send your CV and a cover letter addressing the selection criteria to:Please direct any questions about the role toRenee Delman,Executive Assistant & Operations Support Supervisor:****** the subject line:Operations Support Officer enquiry via EthicalJobs.Applications will be reviewed as they are received, and suitable candidates may be contacted before the closing date.
We may appoint more than one person to this role.Thank you for considering a career with the Australian Workers' Union.
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📌 Union Operations & Member Services Officer (Sydney)
🏢 Unions NSW Job Board
📍 Sydney