Veterans' Home Care Assessment Agency Assessor1mo ago , from Advertising Industry CareersNFP Salary Packaging up to $18,550 - reduce tax & increase take home payJoin our team of ****+ people making a positive difference to over 15,000 older Victorians through aged care services.
As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services.
The RoleIn this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.Guide veterans and their families by explaining the Veterans' Home Care (VHC) program and available services – full training will be providedManage inbound and outbound phone calls with veterans and their representativesConduct structured phone assessments and reviews from the office, identifying care needs, personal goals, and ways to maximise independenceWork collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supportsRecommend suitable VHC services and connect clients with community care providersMaintain accurate documentation in line with DVA program requirementsAbout youWe're looking for someone who is organised and confident communicating with a wide range of people over the phone.
Ideally, you will have:Minimum of two years' experience in the aged care or community care sector – EssentialStrong customer service skills with a professional, empathetic, and collaborative approachExperience with assessments, care planning, service coordination, or phone-based client support (highly regarded)An understanding of the veteran community and how military service may impact physical and mental health (desirable)Excellent written and verbal communication skillsConfidence using technology,



including Microsoft OfficeAll persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement.
You can find out more information here Benetas?
Permanent Full-Time positionBlackburn location with free parkingSupportive manager and engaged and motivated team environmentNot for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home payCareer Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship programRecognitions and Awards – celebrate your achievements with peer and Benetas recognition programsJoin us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care.
Across many different and engaging roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care.
Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed.Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated.
Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW!
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
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📌 Veterans Home Care Assessor — Care Coordination (Sydney)
🏢 Benetas
📍 Sydney