Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
An in-team specialist for technical claims and Workers Compensation knowledge in the Investigations team. In the Technical Manager position you will use your unique skill set to conduct indepth and thorough reviews applying your knowledge to complex claims matters.
You will undertake actions on claims as part of claim strategies, liaising with Performance Managers and engaging with key stakeholders, the wider claims teams and support areas.
How you'll make an impact
Applying your specialist Workers Compensation technical knowledge to claims of a complex nature
Conducting thorough and in-depth reviews
Promoting best practice claims management
Coordinating and managing reporting and workflow management
Engaging with key stakeholders Worksafe, panel firms and internal claims teams and support areas




Undertaking keys actions on claims as part of claims management strategies
About you
Current or previous Technical Manager experience
Experience within the Worker's Compensation industry and in the application of Work Cover legislation
Ability to interpret and apply Accident Compensation Act
Time Management and organisation skills
Exceptional communication and interpersonal skills
Coaching, mentoring, and leadership skills
Bachelor of Law Degree and/or Industry Related Qualifications will be ideal
What we can offer you
Monthly RDO (Rostered Day Off) after the completion of your probationary period
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Reproductive leave
Birthday Club: Enjoy a day off during the month of your birthday, on GB!
Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, versatile and inclusive working workplace which is built around great team support and rewarding opportunities
Exciting career – as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards; and employee assistance program for yourself and immediate family members.
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
To be considered for this opportunity you must have right to live and work in Australia when applying.
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📌 Technical Manager - Investigations Team (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne