We are seeking an experienced Regional Manager – Retail Cleaning to lead the operational, commercial and people performance of a portfolio of retail and shopping centre cleaning sites. This is a key leadership role responsible for ensuring high-quality service delivery, strong client relationships, workforce performance, safety compliance and positive financial outcomes across the region. You will lead and support Cleaning Supervisors and site-based teams while working closely with clients, centre management and internal stakeholders to deliver consistent, customer-focused service solutions.
Key responsibilities
Lead cleaning operations across an allocated regional portfolio.
Ensure services are delivered in accordance with contracts, specifications, rosters and procedures.
Conduct regular site visits, inspections and operational reviews.
Monitor cleaning standards, productivity, presentation and site performance.
Identify service gaps, operational risks and improvement opportunities.
Manage client relationships and act as the operational escalation point.
Attend client meetings, performance reviews and service discussions.
Lead, coach and develop Cleaning Supervisors and site teams.
Ensure appropriate staffing, attendance, workforce coverage and performance.
Support recruitment, onboarding, training and workforce planning.
About you
Minimum 5 years experience in a cleaning or facilities management.
Demonstrated experience managing multiple sites, contracts and large workforces.
Strong people leadership skills, including performance, attendance and conduct management.
Experience managing budgets, labour costs, productivity and operational performance.




Strong client and stakeholder management capability.
Demonstrated knowledge of WHS, risk management, incident management and compliance.
Experience conducting audits, inspections and implementing corrective actions.
An understanding of contractual requirements, service standards and SLAs.
Robust problem-solving, negotiation, communication and decision-making skills.
A current driver's licence and the ability to travel between multiple sites.
About us
Our vision is to invest in people and technology to sustainably grow as a valued services partner. Our purpose is simple: keeping people and property safe. As a certified provider of tailored service solutions, we deliver customer-focused outcomes through our people, supported by next-generation technology. Our culture is inclusive, respectful and built on teamwork, sustainability and authenticity.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice are you required to give your current employer?
How many years experience in Multi Site Management do you have?




Have you worked in a role which requires a sound understanding of Health and Safety Legislation?
Do you have Cleaning Services experience?
Facilities Management & Outsourced Services 1,*****,000 employees
Trident Services provides tailored service solutions for government, commercial, retail, aviation, maritime, and council facilities, as well as events and public parklands.
With a focus on keeping people and property safe, we aim to enhance your customers' experience, champion your safety and security culture, and actively support your business in achieving compliance and best practice.
Currently employing more than **** people across 40+ sites throughout Australia, our team offers high-level security, general and specialist cleaning, and asset management services supported by an industry-leading technology platform delivering powerful data for real-time decision-making and reporting.
Trident Services provides tailored service solutions for government, commercial, retail, aviation, maritime, and council facilities, as well as events and public parklands.
With a focus on keeping people and property safe, we aim to enhance your customers' experience, champion your safety and security culture, and actively support your business in achieving compliance and best practice.
Currently employing more than **** people across 40+ sites throughout Australia, our team offers high-level security, general and specialist cleaning, and asset management services supported by an industry-leading technology platform delivering powerful data for real-time decision-making and reporting.
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📌 Regional Manager - Retail Cleaning (Brisbane)
🏢 Trident Services Australia
📍 Brisbane