Achieve agreed sales targets by delivering extraordinary end-to-end customer experiences in clubIconic brand inspiring our Zetland community to live an active lifeFull-time gig, free gym membership, discounted personal training, and more benefitsThe Virgin WayAt Virgin Active, our people are our special sauce.
We create experiences that members remember — and that starts with you.In this role, you bring energy,ownershipand personality to every interaction.
You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium,welcoming and consistent — every member, every time.The impactyou'll makeYou are on the frontline of the member experience.You show up, takeownershipand deliver your role to a high standard — supporting your team, yourmanager and your club to perform at its best.What success looks likeSuccess in this role comes from showing up consistently across five key pillars:1.
People ContributionYou contribute to a positive, high-performing team.Key accountabilities include:Show up with a positive attitude and strong work ethicTake accountability for your role and responsibilitiesSupport your teammates and contribute toa robust teamcultureBe open to feedback and continuously improveCommunicate clearly and respectfullyActively contribute to a safe and respectful workplace, free from bullying,harassmentand discriminationYou understand how your role impacts club performance.Key accountabilities include:Deliver your role in a way that supports revenue and retentionPromote products,servicesor experiences where appropriateWork efficiently and productively during your shiftUnderstand how your actions contribute to club success3.
Operational ExcellenceYou deliver your role safely, consistently and to standardKey accountabilities include:Follow all club processes,systemsand safety requirementsComplete tasks accurately and on timeMaintain a clean,safeand well-presented environmentBe reliable, organised and prepared for your shiftRaise issues early andtake actionwhere appropriateYou deliver a premium member experience,



every time.Key accountabilities include:Create welcoming,friendlyand professional interactionswith membersBe proactive in helping members and solving problemsRespond positively to feedback and service opportunitiesContribute to a seamless member journey across the club5.
Functional Excellence —MemberServiceYou are the face of the club — setting the tone for every member experience from the moment they walk in.This means:Deliver a warm,confident and professional arrival and departure experience for every member and guestManage reception flow efficiently, including check-ins, enquiries, bookings and paymentsHandle member questions, requests and issues promptly, taking ownership through to resolutionMaintain strong knowledge of memberships, products, services and club offeringsKeep the reception area organised, presentable and running smoothly at all timesSupport smooth class bookings, access control and member communicationsFollow all administrative processes accurately, including data entry, payments and system useProactively engage members — not just transact, but connectEscalate issues appropriately and keep your manager informed of risks or recurring themesWork closely with the wider team to ensure a seamless end-to-end member journeyTo land this gig...and your ongoing mindsetYou have>1 year of relevant experience and flexibility to work a non-traditional schedule.You have aligned experience.
You know what it'slike to work with a high-profile consumer brand and thrive ondelivering outstanding customer service.You may also have somefitness,retailor hospitalityexperience.
A+ for you.You'repure heart.
You show up with care,kindness and respect.
You treat members and teammates well, stay calm under pressure and help create a positive environment for everyone around you.You see the big picture.
You understand that every interaction matters.
You know your role plays a part in the overall club experienceand you take pride in getting thesmall things right.You expect growth.
You'reopen to learning,improving and trying new things.




You take feedback on board and look for ways to get better every shift.You value people.
You support your teammates, build positive relationshipsand contribute to a culture where people feel included,respected and motivated.You take ownership.
You don'twait to be asked.
You step in, followthroughand take responsibility for your role, yourtasks and the member experience.You don'tshy away from tough conversations.
You communicate openly and respectfully.
If somethingisn'tright, you raise it early and work towards a solution.What we offer youJoin one of the world's most iconic and purpose-led brands,changing people's lives for the better through wellness.Be part of a culture that champions wellbeing,inclusionand growth, where people are encouraged to bring their whole selves to work.Competitive performance incentives and a seat at the leadership table, giving you real influence, not just responsibility.Complimentary club membership for you and a workoutbuddy, so you can live the lifestyle you promote.Discounted personal training and wellbeing services to support your own health journey.Exclusiveperksand discounts with our retail and lifestyle partners.Flexible working options that support real work–lifebalance, becauselifedoesn'tstop when you clock on.Paid parental leave, so you can focus on what matters most when welcoming your new little human.Ongoing personal and professional development, with learning pathways that help you grow your career, not just your role.24/7 confidential wellbeing support through our Employee Assistance Program.A workplace built around movement and wellbeing, where energy and community are part of your everyday.A fun, human culture – we believegreat resultscome from great energy,connectionand smiles, not just spreadsheets.Ready for a career r/evolutionLife's too short for boring jobs.
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📌 Club Experience Champion - Premium Member Service (Sydney)
🏢 Virgin Active
📍 Sydney