Hello.
We're Virgin Australia, and we're looking for Guest Services Agents to join our airport team.We're the airline that's always done things a little different.
We go the extra mile, in the air and on the ground, to create genuine experiences that put our guests firmly at the heart of everything we do.
And we need you to help make our guests' time at the airport, before and after their journey, truly wonderful!
Our values are at the core of what we do, and we pride ourselves on being our unique, authentic selves, while ensuring our guests have a seamless journey.Who we're looking forProblem solving, solutions focused professionals who pride themselves on their empathetic, warm and caring nature.
You will be a confident communicator with the ability to connect with a diverse range of guests and team members.
You are resilient, you keep cool under pressure, and you love to solve complex problems.You'll effectively navigate computer systems to find the best solutions for our guests, whilst anticipating needs and having strong awareness of your surroundings.You'll be the first face our guests see, so it's key that you're naturally caring and empathetic as you'll be ambassadors for everything that makes Virgin Australia great.What you'll be doingYou'll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct.
You'll re-book flights and provide support to them, through flight disruptions and cancellations.
You'll be supporting guests with specific requirements, such as; unaccompanied minors, guests with disability, or others who require some assistance.
At the gate,



you'll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.You'll be great in this role if you...Are at least 18 years of ageAre an Australian Citizen or Permanent ResidentHave had at least 3 years of previous employment in part-time or full-time hours, in roles that focus on caring for people/customersHave demonstrated experience working in a high-pressure, fast paced environmentHave recent experience learning a new computer system or programAre a strong communicator with the ability to de-escalate situations while remaining calm and solutions focusedYou have high emotional intelligence and empathyHave a reliable means of transport to and from the airport, even at hours when public transport is not operatingCan work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods)Are available 365 days per year (Monday – Sunday) with no restrictionsAre comfortable being around cats and dogs who may travel with us from time to timePlease note, this role is permanent, part-time.
You are guaranteed a minimum of 50 hours per fortnight,



with the ability to pick up extra shifts.What you'll get from usWe're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):Free counselling and access to a wellbeing app to support your physical, mental, social and financial healthFree onsite physioGenerous annual leaveHeavily discounted flights for you and your loved ones (including $**** worth of travel credits per year)Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and worldwide experiencesAccess to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the worldHospitality, retail, technology, beauty services and wellness discountsExtensive training from the industry's bestCareer progression opportunitiesFull uniform and staff parkingAnd a lot more...When everyone is included, everyone winsWe're all individuals.
And we love that.
That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.Ready to apply?
We're ready to hear from you.
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📌 Airport Guest Services Specialist (Sydney)
🏢 Virgin Australia
📍 Sydney