Must Have Skills:5+ years of experience in DNS operations/support, with at least 2–3 years at L3 levelStrong hands‐on experience with BIND (open‐source DNS)Deep understanding of:DNS protocol internalsAuthoritative vs Recursive DNSTTL, caching behavior, and query resolution flowStrong Linux/Unix system administration experienceStrong networking fundamentals:TCP/IP, UDPLatency and routing behaviorNice to Have Skills:Experience with Anycast DNS deploymentsExposure to other DNS software: Unbound, PowerDNS, Knot DNSAutomation and scripting (Shell, Python, Ansible)Monitoring tools:Prometheus, Grafana, Nagios, ZabbixITIL processes (Incident, Problem,



Change Management experience)Minimum Years of Experience:5+Certifications Needed:NoTop 3 responsibilities you would expect the Subcon to shoulder and executeAct as L3 escalation point for complex DNS incidents impacting production servicesDiagnose and resolve critical DNS outages, performance degradation, and security issuesProvide expert support for authoritative and recursive DNS infrastructuresWork closely with L1/L2 teams, NOC, and Core Network teams to restore services quicklyDeep troubleshooting of BINDPerform DNS protocol‐level analysisLead root cause analysis (RCA) for major incidents
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📌 Support Engineer Dns (Sydney)
🏢 Xpt Software Australia
📍 Sydney