Job Description

- Multiple full-time ongoing positions available.
- Based from either our Hervey Bay or Gympie (Kabi Kabi / Gubbi Gubbi land) office.
- Salary: $53 - $56.97ph + Super + Not-for-Profit Salary Packaging up to $18,550

We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.

Although this is not a traditional leadership role with direct reports, you'll be a leader in spirit, overseeing the care journey and collaborating with various teams to ensure each client receives the highest quality support.

Responsibilities include:

- Lead the way for clients: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.
- Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.
- Support clients:



Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.
- Manage Care Processes: Oversee team-oriented care planning, transitions between services, and aftercare.
- Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.

The ideal candidate will have:

- Strong leadership: You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.
- Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.
- Community-focused: Experience working independently and as part of a care team in community-based recovery models.
- Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.

📌 Stepped Care Coordinator / Care Coordination Specialist (Hervey Bay)
🏢 Each
📍 Hervey Bay