About the role

The Administrative role is the initial contact to clients, technicians, and suppliers, and plays a vital customer service role through providing administrative support to all members of the team at CS Air.

Key responsibilities

- Scheduling using job scheduling software

- Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job prospect and ability of the technician

- Maintain and update client booking systems and databases

- Manage and organise job progress through all stages until complete

- Handle incoming phone calls

- Ensure messages are received and follow up as appropriate

- Call customers to schedule service and maintenance appointments

- Monitoring emails, responding or delegating where necessary

- Data Entry





- Invoicing and following up on overdue accounts

About you

- Possess fantastic customer service skills

- Excellent verbal and written communication skills

- Ability to learn internal databases and other computer systems and use these with a high degree of accuracy

- Outstanding organisation skills

- Confident and professional phone manner

- Ability to learn fast

- Highly motivated

- Ability to multitask

- Proficient use of the computer, keyboard functions and Microsoft Office

About us

CS Air is a local Refrigeration and Air-conditioning company based in the Southern Highlands, with our office/warehouse located in Mittagong.

📌 Office Assistant (Mittagong)
🏢 CS Air
📍 Mittagong