The Company
An established, well-regarded Australian business with a national footprint. Technology is core to how they operate, so IT here is treated with genuine respect rather than as a cost centre, with real investment in tools, systems, and the people who support them.

The Opportunity
They are looking for a permanent Technical Support Specialist to join their Technology team in Sydney. Reporting to a senior member of the technology team, you'll be the go-to person for end users, providing responsive onsite and remote support across desktops, laptops, mobile devices, and core business applications.

You'll get hands-on exposure across the full Microsoft stack – think Windows 10/11, Microsoft 365, Intune, Entra ID and Azure – while also contributing to incident and problem management, technology projects, and continuous improvement initiatives. It's a role for someone who genuinely enjoys solving problems and delivering a outstanding end-user experience, not just logging tickets.

About You

- 2-3 years' experience in a technology support, desktop support, or systems administration role




- Solid hands-on experience with Windows 10/11, Microsoft 365, iPhone and Android devices
- Exposure to cloud and modern workplace platforms – Microsoft 365, Intune, Entra ID, Azure
- Familiarity with ITSM frameworks (incident, problem, change and asset management)
- Understanding of cybersecurity principles, endpoint security, and access management
- Strong communicator, comfortable translating technical detail for non-technical stakeholders
- Proactive, solutions-focused, and customer-service driven
- Tertiary qualifications in IT/Computer Science (or equivalent experience); vendor certifications (Microsoft, VMware, Citrix) highly regarded

Some Engaging Points

- Genuine family-oriented, employee-first culture
- Modern Sydney office
- IT is valued and invested in, not treated as an afterthought
- Real scope to get involved in projects and improvement initiatives beyond BAU support

If you would like to know more Call Ryley on 04•• ••• 357 or email ••••@humanisedgroup.com for a quick chat.

📌 IT Support Officer (Sydney)
🏢 Humanised Group
📍 Sydney