About Us:

Martin & Pleasance is committed to developing and promoting products that embrace your “health and wellness” philosophy on life. We adopt an integrative approach, in a sustainable way, combining the power of science with the force of nature, to provide effective health and wellbeing solutions. We believe history and tradition provide a strong foundation for creating contemporary solutions that better your life and better the world we live in.

Our Values:

Innovation | Quality | Integrity | Sustainability

About the role:

We are seeking an experienced Customer Service professional to join our agile team at Martin and Pleasance (M&P;) in our Port Melbourne office. This full-time, in office role will be responsible for providing exceptional customer service to our valued clients while generating sales and taking orders. You will be part of a small, supportive team reporting to our Customer Service Manager.

What your day would look like:

- Responding to customer enquiries via phone and email and providing knowledgeable and friendly assistance.

- Processing orders and managing customer accounts with accuracy and efficiency.

- Providing sales support by identifying customer needs and recommending relevant products and services.

- Conducting outbound sales calls to generate orders.

- Maintaining detailed records and documentation to support customer interactions.





- Contributing to the continuous improvement of customer service processes and procedures.

- Assisting with general administrative tasks as required.

What you will bring to the role:

- Proven experience in a customer service support role, ideally within the natural health industry.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

- Strong problem-solving and decision-making skills, with a proactive and adaptable approach.

- Knowledge in using relevant software and systems, including CRM and order management tools.

- A commitment to delivering a high standard of customer service and achieving sales targets.

- Relevant qualifications or certifications in homeopathy/naturopathy are beneficial but not essential.

- A team player.

What we offer:

At Martin and Pleasance, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer a competitive salary and opportunities for professional development. We are close to the CBD and have free, off-site parking.

If you're excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now by including your resume, a relevant cover letter and complete the questions.

M&P; will manage the recruitment process directly and no recruitment agencies will be considered.

📌 Customer Service Officer (Port Melbourne)
🏢 Martin and Pleasance
📍 Port Melbourne