Itsm Process Design Lead For Servicenow & Cmdb Melbourne (Australia)

Itsm Process Design Lead For Servicenow & Cmdb Melbourne (Australia)

01 Sep
|
Accenture Australia
|
Australia

01 Sep

Accenture Australia

Australia

Accenture Australia seeks a Process Design Lead to design, standardize, and mature ITSM processes aligned with ITIL. You will lead enterprise Service Design packages, defining acceptance criteria, readiness reviews, and transition frameworks for recent or modified apps.
You will also shape CMDB governance and collaborate with cross-functional teams to automate workflows in ServiceNow. The role involves coaching a team of ITSM Business Analysts, allocating resources across improvement streams, and
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📌 Itsm Process Design Lead For Servicenow & Cmdb Melbourne (Australia)
🏢 Accenture Australia
📍 Australia

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