Frontline Complaint Resolution Specialist Level 1/2 Sydney (Australia)

Frontline Complaint Resolution Specialist Level 1/2 Sydney (Australia)

01 Sep
|
Department of Customer Service
|
Australia

01 Sep

Department of Customer Service

Australia

Department of Customer Service's Independent Review Office seeks a Complaint Resolution Officer to support Level 1/Level 2 operations. You will engage in frontline resolution, gather information, assess responses, and communicate outcomes with empathy and procedural fairness.
Role covers triage through to investigations, ensuring timely, fair processes and transparent guidance for entitlements and steps ahead. Adaptable working arrangements available within policy.
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📌 Frontline Complaint Resolution Specialist Level 1/2 Sydney (Australia)
🏢 Department of Customer Service
📍 Australia

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