[Y045] | Senior Practitioner | Tele-Counselling | Inner South Brisbane

[Y045] | Senior Practitioner | Tele-Counselling | Inner South Brisbane

13 Oct
|
Sugarman Australia
|
Brisbane

13 Oct

Sugarman Australia

Brisbane

The purpose for the Senior Practitioner is to mentor, lead and supervise junior practitioners, referral officers and admin staff to ensure the highest quality of service with referrals and support. You will delegate cases, while troubleshooting for complex cases yourself and providing one-on-one coaching. The Senior Practitioner will adhere to legislation and policy, while providing timely referrals and most suitable services.

As a successful Senior Practitioner your key responsibilities are:

- Effectively lead, mentor and support referral officers and other staff
- Accurately take information of clients and identify their suitability to services on offer
- Phone counselling and assessment on client’s requirements






- Provide concise information to the client regarding services on offer
- Collaboratively work with internal and external stakeholders
- Maintain and record accurate information regarding the client and their requirements

Required relevant experience:

- Previous TL or staff supervision experience with a not-for-profit service
- Previous experience in over-the-phone assessment, counselling and support
- Practical experience with child protection or domestic violence programs
- Exceptional phone counselling
- Strong legislative knowledge and practical application of therapeutic assessment

To be considered for the role you must have:

- Tertiary qualification in Social Work, Psychology, Counselling or relevant human services degree
- Exceptional time management and concise communication skills (both verbal and written)
- Prior experience working with individuals affected by child protection or domestic violence related field
- Able to work 7 day roster
- Working with children blue card
- National police check (or willing to)

Benefits on offer:

- Competitive salary according to your relevant experience and qualification
- Extensive personal and professional development
- Ongoing career coaching and career advancement
- Additional annual leave

Sounds like you? Immediate interview, immediate start. Please contact James Maruyama on 07 3905 4300 or click on "apply now" with your up to date resume.

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