Agency Department of Education and Training Work unit Student Wellbeing and Inclusion Programs and Services - Client Services

Job title Assistant Director - Client Services Designation Senior Administrative Officer 1

Job type Full time Duration Ongoing

Salary $136,380 - $152,357 Location East Arnhem

Position number 43636 RTF 354718 Closing 30/09/2026

Contact officer Catherine Lourey, Assistant Director Client Services Operations on 0461 569 753 or [email protected]

About the agency https://education.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354718

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Primary objective

Manage a multidisciplinary team of allied health professionals and specialist teaching staff in wellbeing and inclusion. Coordinate and manage the services provided to system leaders and schools to ensure children and students are effectively accessing the curriculum and maximising their educational outcomes.

Context statement

Student Wellbeing and Inclusion Programs and Services (SWIPS) is part of Inclusion and Engagement Services, which provides differentiated support services to reform inclusion and improve engagement and access to learning for children, students and communities.

SWIPS provides advice,



guidance and support to clients and stakeholders to ensure all children and students are welcomed into an inclusive learning environment and are able to engage effectively with education and learn to their full potential.

Key duties and responsibilities

1. Manage SWIPS service delivery in the region across multiple school locations and virtually to ensure multidisciplinary staff are

providing high quality, evidence-led, efficient and child-centred wellbeing and inclusion services.
- Manage the performance of the team including resource allocation, performance management and leave entitlements, and collaborate with other Assistant Directors on staff recruitment and coaching.
- Ensure service delivery is aligned with professional best practice through NTG frameworks and strategies; and other regional service delivery teams (using a common practice framework and service delivery model).
- Develop and maintain close working relationships with school and system leaders to coordinate service planning and delivery to ensure SWlPS services meet the unique demands of each community, school and child in the region.
- Facilitate regular learning forums with professional practice leaders to ensure high quality, evidence-informed services are being provided across all regions, and practice issues are escalated appropriately.
- Ensure the delivery of services in the region is effectively monitored, measured and reported in accordance with departmental and NTG policies, and relevant legislation.
- Using data and insights to make decisions around differentiated support needs for service and delivery improvements.

Selection criteria

Essential

1.



Ability to lead and manage a multidisciplinary team including managing the performance of the team and establishing a positive

workplace culture that encourages practice excellence, collaboration, resilience and teamwork.
- Exceptional collaborating and influencing skills, with the demonstrated ability to establish and sustain productive working relationships across the region, and with other key internal and external stakeholders.
- Robust customer service ethos and outstanding interpersonal and communication skills, including the ability to interact effectively with people from diverse cultures in remote contexts, in particular Aboriginal and young people and their families across socio-economic, geographic and cultural groups.

1. Demonstrated experience in complex service delivery and ability to analyse and monitor data for quality reporting and insights.
2. Demonstrated initiative to improve service delivery, processes and programs to facilitate and drive improvement at a system

level, so as to maximise the educational outcomes of students.
- Demonstrated ability to be creative, innovative and champion new ways of working, including ability to manage complexity of multiple and often competing task priorities.

1. Substantial working knowledge and understanding of current student wellbeing and inclusion practices and trends nationally and

internationally, including the delivery of preventative, targeted and individual practices.

Desirable

1. Recognised tertiary qualification in Allied Health or Teaching that is relevant to inclusive education.

Further information Applicant must have a current Working with Children Clearance Notice (Ochre Card) or ability to obtain. Visits to remote schools may necessitate travel by 4x4 vehicle on unsealed roads or light aircraft and include overnight stays in remote communities of up to four days.

📌 Assistant Director Client Services East Arnhem (Nhulunbuy)
🏢 NT Government - Department of Education and Training
📍 Nhulunbuy