About the Role

We are seeking a motivated and organised Casual Office Administrator to support the day-to-day operations of our busy plumbing business. This role is ideal for someone who enjoys customer service, administration, and working in a fast-paced environment. You will play an important role in ensuring jobs are scheduled efficiently, customers receive excellent service, and business operations run smoothly.

Key Responsibilities

Customer Service

- Answer incoming phone calls and respond to customer enquiries.

- Respond to emails and online enquiries promptly.

- Schedule plumbing jobs and coordinate technician appointments.

- Follow up customers regarding quotes, bookings and outstanding invoices.

- Maintain professional communication with customers, suppliers and contractors.

Administration

- Prepare quotations, invoices and purchase orders.

- Process supplier invoices and reconcile paperwork.

- Maintain accurate customer records within ServiceM8 and Xero.

- File electronic documents and maintain organised records.

- Assist with warranty claims and manufacturer registrations.

- Process Certificates of Compliance (COCs).

- Assist with government rebate applications.

Accounts & Finance

- Process customer payments.

- Follow up outstanding accounts and payment plans.

- Maintain petty cash and office expenses.

Marketing & Business Support

- Assist with social media posts and website updates.

- Request and manage customer reviews.

- Prepare basic marketing reports.

- Maintain promotional material and customer databases.

- Assist with email marketing campaigns.

Office Management

- Order office supplies and stationery.

- Maintain a clean and organised office.





- Assist with stock ordering and inventory records.

- Support management with general administrative tasks.

- Prepare documents, reports and spreadsheets.

Skills & Experience

- Previous administration or office experience preferred.

- Excellent verbal and written communication skills.

- Strong customer service skills.

- High level of organisation and attention to detail.

- Ability to multitask and prioritise workload.

- Competent using Microsoft Office (Word, Excel and Outlook).

- Experience with ServiceM8 and Xero is highly desirable.

- Ability to work independently and as part of a team.

Personal Attributes

- Friendly and professional manner.

- Reliable and punctual.

- Positive attitude with a willingness to learn.

- Strong problem-solving skills.

- Honest, trustworthy and able to maintain confidentiality.

- Ability to remain calm under pressure.

Casual Employment

- Casual in-house position, 3–4 days per week

- Fixed hours between 8:30 AM and 5:00 PM on Mondays and Tuesdays

- Friday is desirable, however, this can be discussed depending on your availability

- Some flexibility with the remaining day(s) may be available

- Additional hours may be offered during busy periods or to cover staff leave

What We Offer

- Flexible casual employment.

- Supportive family-owned business workplace.

- Ongoing training and development.

Remuneration

- Casual hourly rate based on experience and applicable industry award.

- Superannuation paid in accordance with Australian legislation.

How to Apply

Please submit your resume along with a brief cover letter outlining your administration experience, customer service skills, and why you would be a great fit for our team.

📌 Casual Office Administrator (Eden Hills)
🏢 Aquatek Plumbing and Gas
📍 Eden Hills